UgCS Support

There are several ways to get support and knowledge about UgCS, UgCS for DJI and UgCS Mapper:

MANUALS

• UgCS user manual »»»
  (download UgCS manual as PDF)
• UgCS for DJI user manual »»» 
  (download UgCS for DJI manual as PDF)
• UgCS Mapper documentation »»»
  (download as PDF)

VIDEO tutorials and webinar recordings

• The UgCS Youtube channel has a variety of diverse Tutorials, How-to, Webinars, and Demo videos published »»»
   

UgCS USER GROUP on FACEBOOK

• Reach out to UgCS user group on Facebook »»»
  Ask questions, discuss features, get and share useful tips - be in touch with the global community of UgCS drone pilots, including members from SPH Engineering.

CONTACT UgCS SUPPORT TEAM

If you have any technical questions, or feature suggestions or require to report an issue, please send an e-mail to the UgCS support team at support@ugcs.com providing:

• description of the issue, 
• log files (attached .zip log folder to e-mail),
• screenshots,
• exported mission file
• and license code.
   

Logs are stored in the following locations:

General logs:

• Windows
  C:\Users\ [USER NAME]\AppData\Local\UGCS\logs
  (%LOCALAPPDATA%\UGCS\logs)
• macOS
  /Users/[User Name]/Library/Logs/UGCS)
  (~/Library/Logs/UGCS)
• Linux
  /var/opt/ugcs/log

Installation\Uninstallation logs:

• Windows
  C:\Users\[USER NAME]\AppData\Local\Temp
• macOS
  /Users/[User Name]/Library/Logs/UgCS-installation.log
  /Users/[User Name]/Library/Logs/UgCS-uninstallation.log
  (~/Library/Logs/)
• Linux
  Use system logs for debian packages

Configuration files:

• Windows
  C:\Users\[USER NAME]\AppData\Local\UGCS\
  C:\Program Files (x86)\UgCS\
• macOS
  /Users/[User Name]/Library/Application Support/UGCS/configuration
  (~/Library/Logs/UGCS/configuration)
• Linux
  /opt/ugcs
  /etc/opt/ugcs/

Database:

• Windows
  C:\Users\[USER NAME]\AppData\Local\UGCS\db\sqlite
  (%LOCALAPPDATA%\UGCS\db\sqlite)
• macOS
  /Users/[User Name]/Library/Application Support/UGCS
  (~/Library/Logs/UGCS)
• Linux
  /var/opt/ugcs/server/sqlite

Installation directory (by default):

• Windows
  C:\Program Files (x86)\UgCS
• macOS
  /Applications/UgCS
• Linux
  /opt/ugcs
   

Android device (if you use UgCS for DJI app)

• Device storage > Android > data > com.ugcs.android.vsm.dji > files
   

For issues related to routes and missions (uploading, calculating, etc.), please export the mission and attach it to e-mail: